Warranty & Returns
Should you like to make a return on a product purchased through Salt NIX, please email us at orders@SaltNIX.ca
We offer a 15-day return policy on any unused items that are factory sealed in the manufacturer’s original packaging. The 15-day return window begins on the day of arrival of your merchandise.
Due to their nature, consumables are always a final sale. Salt NIX defines consumable products as: e-juice, accessories, drip tips and any replacement parts.
All clearance or sale products are final sale.
Salt NIX offers a 15-day warranty on select items. The 15-day warranty begins on the day of arrival of your merchandise. If an defect become apparent to you outside of our 15-day warranty, we kindly ask that you contact the manufacturer directly.
What is covered by our warranty?
- Defective products
- Products that are damaged upon arrival
What is not covered by our warranty?
- Cell batteries, drip tips, coils or any other accessories provided with a device
- Failure or damage caused due to improper use
- Unauthorized repair
- Clearance items
- Damage cause by excessive force such as dropping or cross-threading
- Failure or damage caused from improper use. This includes water damage, e-juice leaking, fire damage and usage outside of recommended operating instructions. (See user manual for operating instructions)
- Leaky devices
- Modifying a product in any way, automatically voids the warranty.
- Defects caused by normal wear and tear or otherwise due to the normal aging of the product.